Frequently Asked Questions

Our complete vacation packages include luxury villa accommodations with private pools, guided tours and activities, airport transportation, and personalized vacation planning with our on-call local concierge. We handle all the details so you can focus on creating unforgettable family memories.

Jaco is approximately 90 minutes from Juan Santamaría International Airport (SJO) in San José. We can arrange comfortable private transportation for your family as part of your vacation package.

We offer a wide variety of family-friendly activities including Monkey Mangrove Tours, Catamaran Excursions, Fishing Charters, Surf Lessons, Zip-Line Adventures, ATV Tours, Waterfall Hikes, and more. All tours are led by certified guides and operated by fully insured companies.

Absolutely! Our luxury villas are specifically chosen for families and feature private pools, spacious living areas, full kitchens, air conditioning, and multiple bedrooms. Many properties include additional family amenities like game rooms, outdoor play areas, and stunning ocean or jungle views.

Jaco enjoys year-round tropical weather with warm temperatures. The dry season (December to April) offers the most sunshine, while the green season (May to November) brings lush landscapes and fewer crowds. Both seasons are excellent for family vacations, depending on your preferences.

Yes, a valid passport is required for all visitors to Costa Rica. U.S., Canadian, and most European citizens do not need a visa for stays up to 6 months. We recommend checking with your country's embassy for the most current travel requirements.

Yes, Jaco is a popular family vacation destination with a strong tourism infrastructure. We provide 24/7 local concierge support, partner with reputable tour operators, and stay in secure vacation rental properties. As with any travel destination, we recommend following standard safety precautions.

Jaco offers diverse dining options from local sodas (Costa Rican restaurants) to international cuisine. We can also arrange in-villa chef services for special meals, or provide recommendations for family-friendly restaurants. Many of our villas have full kitchens if you prefer to prepare some meals.

Simply complete our contact form with your preferred dates, number of guests, and activities you're interested in. We'll respond within 24 hours with a customized vacation package proposal. You can also reach us directly via WhatsApp at +506 8612 1801 or email at sales@jacostay.com.

Cancellation policies vary depending on the specific accommodations and tours booked. We'll provide detailed terms when we send your customized vacation package proposal. Generally, we recommend purchasing travel insurance for added peace of mind.

Yes! We work with you to accommodate dietary restrictions, food allergies, accessibility needs, and any other special requirements. Please let us know your needs when you submit your inquiry so we can plan accordingly.

We recommend lightweight, breathable clothing, swimsuits, sunscreen, insect repellent, comfortable walking shoes, sandals, a light rain jacket, and any specific items for planned activities (like water shoes for river tours). Don't forget your camera to capture all the amazing memories!

Yes! Jaco is an excellent place to learn surfing with gentle waves perfect for beginners. We partner with professional surf schools that offer lessons for all ages and skill levels, including dedicated kids' programs with patient, certified instructors.

Costa Rica is incredibly biodiverse! In and around Jaco, you can see monkeys (howler, white-faced, and spider monkeys), sloths, toucans, macaws, iguanas, crocodiles (on mangrove tours), and a variety of tropical birds. Our Monkey Mangrove Tour is especially popular for wildlife viewing.

Yes, we can arrange comfortable private transportation from Juan Santamaría International Airport (SJO) to your villa in Jaco and back. This service can be included in your complete vacation package for a seamless arrival and departure experience.

We provide experienced private chefs who prepare meals in your villa's full kitchen. Choose from breakfast, lunch, dinner, or full meal plans. Chefs work with your dietary preferences, family favorites, and special occasions. Menu planning is flexible — from kid-friendly family dinners to gourmet multi-course meals.

We offer multiple transportation options: private air-conditioned van service with licensed drivers for airport transfers and day trips, multi-day rental arrangements for complete freedom, and driver-arranged tours to specific destinations. All vehicles are professionally maintained and drivers are bilingual, friendly, and security-trained.

Yes! Jaco is an excellent fishing destination. We arrange sportfishing charters for offshore deep-sea fishing (marlin, sailfish, tuna) and nearshore/inshore fishing (red snapper, grouper, roosterfish). Charters include experienced captains, fully equipped boats, fishing licenses, and fresh catches. No experience necessary — all skill levels welcome.

Absolutely! We specialize in honeymoon and romantic packages featuring luxury private-pool villas, couple's spa experiences, private sunset dinners on the beach or in-villa, romantic catamaran cruises, couples' activities, and personalized itineraries. Whether it's your honeymoon, anniversary, or just wanting to celebrate as a couple — we create unforgettable experiences.

Yes! Our Costa Rica yoga retreats include daily yoga and meditation sessions, wellness spa treatments, healthy farm-to-table meals, accommodation in luxury villas, and guided nature activities. Retreats are designed for all yoga levels — from beginners to experienced practitioners. We also offer corporate wellness retreats for teams.

Yes, we offer complete wedding services! We help with venue selection (beach ceremonies, jungle settings, villa events), coordination with officiants and vendors, catering, decor, photography partnerships, accommodation for guests, and rehearsal logistics. We handle the details so you can focus on your special day. Both intimate ceremonies and large celebrations welcome.

Our vow renewal packages include ceremony coordination at your preferred location (beach, waterfall, private villa, or catamaran), florals and champagne service, professional photography recommendations, intimate dinner arrangements, and accommodation. We create a meaningful, personalized experience celebrating your love story.

Yes! We specialize in group accommodations and corporate incentive travel. We can arrange multiple luxury villas, large estate properties, or private resort blocks for groups of 20–100+. Services include group meal planning, team-building activities, private transportation, entertainment, and dedicated event coordination.

We offer full-service corporate incentive travel packages with private villa estates, exclusive experiences (yacht charters, gala dinners, adventure activities), team-building excursions, and complete logistics management. Programs are customized to your group size, budget, and goals — designed to reward and motivate your top performers.

Yes! We provide complete mission trip logistics including group accommodations, meals, transportation, local guides, activity coordination, and 24/7 support. Whether you're involved in community service, construction projects, educational programs, or ministry work — we handle all the planning details so your team can focus on your mission.

Yes! For large groups (50–200+ people), we coordinate multiple properties, arrange group transportation, coordinate group meals and activities, and assign dedicated event managers. We work with hotels, resorts, and multiple villa properties to ensure everyone is accommodated comfortably and logistics run smoothly.

We offer age-appropriate activities including gentle wildlife tours, beach days with surf lessons, butterfly gardens, sloth sanctuaries, easy waterfall hikes with kid-friendly guides, swimming and pool time, and evening family dinners. Many tours and activities can be customized for young children, and babysitting services can be arranged.

We strongly recommend purchasing travel insurance for your vacation. While we don't sell insurance directly, we can provide recommendations and guidance on plans that cover trip cancellation, medical emergencies, lost luggage, and evacuation. Details are included in your vacation package information.

Complete our contact form with your dates, number of guests, activities of interest, budget range, and any special requests. We'll respond within 24 hours with a fully customized proposal including accommodation options, curated activities, pricing, and terms. You can refine any element until it's exactly what you want.